Controlsoft FAQs

General

This is usually due to “Back-EMF” from the coil in the door lock. Back-EMF is a large spike that is generated by the coil switching off. It is simple to suppress this Back-EMF by fitting a Metal Oxide Varistor (a MOV) across the coil inside the lock. Every Controlsoft controller is supplied with one MOV for each output, and full instructions are provided explaining how to fit them.

Identity Access

The Identity Access software can be downloaded free of charge from our website www.controlsoft.com. Alternatively, it can be ordered on a flash drive as part number IA-STD. This includes everything that you will need to install the software. It does include certain features, however, which require a license to activate them. The part number for this license is IA-PRO.
These features are:
Airlocks
AntiPassBack
Fingerprint Enrolment
Fire Alarm Roll Call Report
More than 24 doors or readers
Time Sheet Reports
Turnstiles

The following spec will suffice for systems with fewer than 10,000 users:
Intel i5 processor @ 3GHZ
8GB RAM
100GB Free Disk Space
10/100 Network Card
USB Port
If you do have more than 10,000 users, we would recommend an i7 processor with 16Gb RAM and 250GB free disk space

Once Identity Access software is installed, use the ‘Find Controller’ Wizard and the Door Wizard to configure controllers, doors and readers. Next, manually generate the required Groups, then use the IA Import feature to import all your employees and visitors from the Controlsoft Lite database. Finally, allocate the users to their respective Groups and test the system.
You must uninstall Controlsoft Lite otherwise transactions will be saved in the Controlsoft Lite database OR the Identity Access database, depending on which program connects to the controllers first.

To do this run the Identity Access User Interface and log in. Select Management from the menu bar and click on Employee. Find the employee you wish to run the report on, right click and select Report. Customise the report from a wide range of options, for example - the first 100 logs from today.

i-Nets

The unit supports 2 doors, with a Request To Exit buttons or 1 door with reader IN and OUT. The controller has 5 programmable inputs and 4 programmable outputs.

The unit supports up to 100,000 cardholders in each controller, but the management software can support an unlimited number of cardholders.

The i-Net connects to the host PC via an IP network.
The i-Net Plus can connect to the host PC via an IP network or USB or RS232.

The i-Net controller is much more flexible than a stand-alone controller, so the software is used to configure the unit to determine exactly how it will operate. The management software is also invaluable for managing the large number of users available with these controllers.

When using Master / Slave i-Nets, the Slaves must be connected to RS485 Port B.
If the Master i-Net ACU is connected to Expander Boards, these must be connected to ‘RS485 Port A’
Ensure that the DIP Switches are in the correct position.

SW1 OFF allows the i-Net to communicate with RS485 readers
SW1 ON allows the i-Net to communicate with onboard Wiegand readers
SW2 OFF allows expansion using expander boards
SW2 ON allows expansion via Slave i-Nets
SW3 is not used, this should always be OFF
SW4 OFF is for normal RS232 communications
SW4 ON allows connection via a modem.

SW1+2 OFF RS485 bus NOT terminated (device is not at the end of the bus)
SW1+2 ON RS485 bus IS terminated (device is at the end of the bus)

There is a reset pushbutton on the right hand side of the board, press and hold this for 30 seconds. The i-Net will then reboot twice, and the IP address returns to its default address (10.0.1.230).

This occurs if the software database is different to the i-Net database. To resolve this issue, disconnect from the controller in Download Manager (Controlsoft Lite) or Offline Manager (Controlsoft Pro), select “Reinitialise” in Controller Properties and Connect to the controller again.

AC-3300

The unit supports 2 doors, with Request To Exit buttons or Reader IN and OUT. Also supported are door contacts, and connection to a fire alarm panel.

The unit supports up to 2000 cardholders.

Press the enter button on the controller PCB, then present your Master Card to the reader. Using the pushbuttons on the controller, define whether you want to learn normal cards, supervisor cards or master cards, then present the cards to be learned in.

Remove the source of the alarm (close the door or reset the Fire Alarm panel), then present the Master Card to any reader.

This indicates that the fire input is not connected, or the fire alarm relay contacts are open. Reset the Fire Alarm panel, check the wiring to the fire alarm panel or ensure that a link is fitted between the terminal blocks GND and ALM

This indicates that the Request To Exit connections are shorted. Check the wiring to the button or ensure that a link is not fitted between the terminal blocks GND and RTE1 or RTE2

AC-3210

The unit supports 1 door, with a Request To Exit button or Reader IN and OUT. The unit also supports a door contact and connection to a fire alarm.

The unit supports up to 1000 cardholders.

Hold your Master Card to the reader until it beeps 3 times, then present the cards to be learned in.

AC-3100

The unit supports 1 door, with a Request To Exit button.

The unit supports up to 30 cardholders.

Hold your Master Card to the reader until it beeps 3 times, then present the cards to be learned in.

The unit needs to be down powered by taking power directly from the controller 12v input. If powered down by switching off the mains supply, or removing the mains fuse, the 12v does not switch off quickly enough and the unit will not reset correctly.